New Visa reward playing cards vacant, buyers advised absolutely nothing can be completed

HOUSTON – Reward cards are constantly the popular go-to holiday getaway existing. Now that folks are making an attempt to use them, some are indicating their playing cards are worthless and the business that issues them won’t aid. We listen to about gift card fraud, cons, and thefts routinely but it is not very clear that is what is taking place with Vanilla Visa gift cards. A person factor is clear, a total lot of individuals stated they can’t use the cards they ended up gifted.

Shoppers get present playing cards that do not perform

Leslie Herring is a Katy mother of twins and a college instructor who is generally serving to and executing for some others. So when her mom gave her a $100 Vanilla Visa present card for Xmas, this mama preferred some new sneakers!

“I was tremendous energized. Went to go test out on the net, but the range in and it said, ‘there’s a difficulty with this card,’” explains Herring.

When she tried out to look at the stability on Vanilla Visa’s web site, it directed her to call a toll-cost-free variety.


“I waited on hold for 3 hours and then they opened it and set a circumstance quantity on it,” clarifies Herring. “But they can’t give me any income again and my card is nonetheless inoperable.”

Herring said the shopper support rep informed her there had been other experiences of the same trouble. And while no a single with Vanilla returned our messages, a lot of individuals are complaining on the web.

A lot of complaints about Vanilla Visa present cards not working

There is a total of 73 grievances to the Superior Business Bureau in Columbus, Ga for INCOMM economic expert services, the dad or mum business of Vanilla Visa pay as you go cards.

BBB issues about visa reward playing cards that really don’t perform. (Copyright 2020 by KPRC Click2Houston – All rights reserved.)

Sean A complained that he “bought Visa present playing cards for Xmas, $500 each. None worked.”

On Xmas Day Donna wrote, “horrible to acquire the visa card and cannot get a hold of any one. The card is not doing the job.”


Leslie’s mother acquired her Vanilla Visa card from Walmart but the retailer informed her it could not support mainly because it wasn’t their product. And it is unclear if her gift card ever had revenue on it or if the dollars was someway stolen before she acquired it.

“When I opened it, the seal was however sealed. There weren’t any bends or creases in the packaging. Anything was still closed and sealed up,” Herring describes.

While Vanilla Visa didn’t share this info with Herring, its web page directs Texas clients with unresolved troubles to file issues with the Texas Office of Banking.

Pay as you go credit rating cards are thought of dollars company enterprises in Texas and regulated by this company.

Herring is filing that complaint now along with another 1 to the Far better Company Bureau. She has been waiting around on the Vanilla Visa to react due to the fact the day soon after Xmas.


What can I do if I get a bad present card?

There are a couple of places you can go to get assistance if you acquired a busted reward card.

If you have a complaint about a Vanilla Visa card, 1st make contact with the shopper aid division of InComm Economic Companies, Inc. at 1-800-571-1376. If your complaint about the company’s dollars transmission or currency exchange action continues to be unresolved, make sure you direct your grievance to the Texas Department of Banking:

Texas Section of Banking

2601 North Lamar Boulevard, Suite 300

Austin, Texas 78705-4294

Telephone Range: 1-877-276-5554 (toll totally free)

E-mail Tackle: [email protected]

Web-site Address:

Improved Business Bureau

When you call the Greater Enterprise Bureau, they not only maintain track of your challenge, they consider to help you take care of it.

Copyright 2022 by KPRC Simply click2Houston – All rights reserved.