NORTH CHICAGO, Ill. (CBS) — A North Chicago person experienced been preserving a diamond ring for a particular lady, but now, his desire proposal is ruined.
The guy, Marcus Gregory, blames the organization he trustworthy for a long time. As CBS 2’s Lauren Victory noted, Gregory’s shed-and-discovered scenario is a complex 1.
Gregory nonetheless has the several years-previous receipts for jewelry he has been preserving for his daughter. Also in his longtime assortment is a shiny engagement ring.
He has been on the lookout for a fortunate lady – but as of last August, Gregory is also on the hunt for that lucky lady’s bling. He stated it was last seen at the Sears at the Woodfield Shopping mall in Schaumburg.
“I took 13 items and I got again 9,” stated Gregory, who estimates – modifying for inflation and appreciation – that numerous thousand dollars’ worth of his jewelry disappeared for the duration of an once-a-year cleaning and inspection. The objects have been promised again in two to 4 months. It has now been eight months.
He recalls a discussion with Sears personnel.
“Where’s the relaxation of my jewellery?” he stated. “It really is, ‘We will not know nevertheless. It has not came again.'”
It has not occur back again, all those Sears personnel allegedly explained at initially, from Sears’ spouse, M&G Jewelers.
But Juan Guevara, the firm’s president. instantly named CBS 2. Although on the cell phone, he searched his information. He instructed the ticket figures offered by Gregory never exist in his method.
That usually means the jewelry dropped off at Sears – for which Gregory has service receipts – by no means created it to M&G Jewelers.
“M&G Jewellery explained they in no way received it, so where’s my jewelry?” Gregory stated.
It is a query the intimate may never get answered, mainly because the Sears in Schaumburg shut down in the slide –and Gregory’s appeals to corporate go nowhere.
“Give me the exact style of item that I introduced in,” claimed Gregory, who would favor the items be changed than to get compensated monetarily.
He showed CBS 2 emails he sent to Sears corporate and the responses obtained. A consultant named Ray promised a refund update in 72 several hours in December. Polly from corporate pledged the exact same in January. Gregory asked for assistance in February and March as well. Now it is really April.
“You are unable to ever access any person,” he claimed, upset in customer provider which is ironic since Gregory is a business male.
He in fact labored as a Sears product sales associate for practically 10 many years.
“It’s not that I was just a consumer. I was a faithful employee,” he said, no more time Sears’ most significant admirer.
We experimented with achieving Transformco, the successor corporation to Sears, a number of situations above the class of a number of weeks. No a person at any time bought back to us.
Sears employed to be a huge retailer based mostly in Chicago. It is now headquartered in the suburbs and has just a handful of outlets remaining throughout the place.
No Sears retailers are open up in Illinois any longer. The Schaumburg location where the jewelry seemingly disappeared was the final a single standing.