Tok&Stok: Strengthening customers’ on the net shopping working experience

There is a important distinction concerning purchasing and browsing and encounter is the keyword that tells them apart. New customer behaviors that emerged from the digital shift and the closure of brick and mortar shops in the course of the COVID-19 pandemic created it even more clear that the customer is no more time just passively collaborating in the getting method, but is getting ever more extra engaged with it.

With that, the problem of supplying personalized solutions in the two on the internet and offline channels occurs, revolutionizing the customers’ shopping knowledge. For the residence furniture and decoration field that wasn’t various: getting for your very own home, office room or any other private surroundings can be a tricky work with regards to placement, sizing and colour coordination, for instance. That is the place Tok&Stok’s ecommerce operation shines and stands out.

By leveraging VTEX’s headless and API-initial capabilities, the Brazilian dwelling home furniture and decoration enterprise improved its ecommerce website by introducing new functionalities and crafted a cellular software with the target of evolving its digital authority and growing revenue.

Tok&Stok’s ecommerce progress

Tok&Stok is a Brazilian firm that gives exclusive design and style items and decoration answers for obtainable selling prices and it is a very pricey manufacturer for Brazilian prospects. It has been in the on line market place for 8 years and by way of that time has faced a great deal of improvements and enhancements to its digital commerce natural environment.

As of 2021, Tok&Stok has brick and mortar shops unfold throughout Brazil, a web page and a cell software. .They migrated to VTEX in 2018 and recognized a technological support partnership with ACCT, a software package architecture consulting corporation, move that has substantially greater profits by way of the web-site.

Currently, Tok&Stok has 14000 SKUs ranging from furniture and decoration pieces to cutlery and kitchen area add-ons, for example.

“Tok&Stok necessary to enormously evolve the on the internet shopping experience. Our outlets are by now well consolidated and we are a reference in knowledge for furnishings and decoration. Our obstacle was to make exactly this same motion in digital, in a pretty accelerated fashion.”

Adriano Di Bella Tavollassi, Ecommerce and Electronic Director at Tok&Stok

Enhancing the on-line searching journey

As a result of VTEX’s API-first engineering, Tok&Stok and ACCT teams ended up able of developing distinct programs and functions with the final goal of strengthening the customer’s digital working experience and featuring good quality products and products and services at all points of gross sales.

We will take a deeper glance at all the options that the corporation has carried out and how they all contributed to the company’s on-line procedure accomplishment.

1. Wedding day Record

The Marriage ceremony Checklist aspect was created on VTEX IO, a small-code development system that simplifies the shipping and delivery of headless commerce ordeals. All lists are managed by session and customers are able to insert no matter what products and solutions they want to the checklist for attendees, close friends and family members to give. Further than the products possibility, company are also ready to get gift-playing cards, defining the rate they wish to give absent.

By giving a gift checklist, Tok&Stok can assure that all buying for that distinct party will happen inside its web-site, growing revenue and bringing much more buyers to it. This also improves the quantity of consumers on its ecommerce databases, making retargeting marketing and advertising techniques doable.

2. Shop by ecosystem

Earning it equivalent to the offline purchasing journey, the shop by environment feature mimics the walkthrough of distinctive environments based on what they need to have at that minute.

The shop expertise is divided into different environments, mimicking a dwelling (dwelling area, place of work spaces, kid’s area, primary bed room, and so forth). It is really a route that the consumer has to comply with, not an open up retail outlet the place they can pick out exactly where to get started. Bringing this practical experience to the on-line environment not only replicated the renowned Tok&Stock brick and mortar stores’ layout but also enhanced manufacturer existence and establishes an omnichannel mentality.

3. Store the Glance

Also designed with VTEX IO, this API is equivalent to what the retail marketplace features of purchasing a complete ensemble or look. By choosing the ecosystem they want to store for, buyers are just 1 click absent from redecorating an complete place by just one solitary button. Below, the searching by surroundings knowledge fulfills buying by shots and in one site, prospects can practical experience what the product looks like when coupled with other decor items.

The process goes like this: interior designers build the scene, the place is photographed and the visuals are uploaded by way of the API. From then on, the computer software designer can generate and update the solutions for each individual style of image and natural environment essential, connecting every item to its respective SKU.

4. Picture smart lookup

Buyers can upload a photo from their gallery in the look for bar and get merchandise recommendations for equivalent products. This is built doable by Artificial Intelligence resources that scan photographs and establish related constructions inside of Tok&Stok’s web site. Have a reference and never know how to lookup for that? Just upload the picture and you are going to have selections to pick out from.

5. 360 degree product perspective

Searching for furniture and decoration with only pics to guidebook you as a result of can be a hardship for prospects and immediately has an effect on the decision to obtain or not a product. Anticipating that obstacle, Tok&Stok, ACCT and VTEX teams collaborated to make comprehensive 3D renders and make them accessible on the store’s ecommerce and app. With an interactive mouse rotation, the client can look at the solution as if they ended up on-web site in the retail outlet, searching from unique angles and even possessing a clearer perspective of its measurements.

Omnichannel alternative in the highlight

All in all, it comes down to omnichannel. The integration between on-line and offline channels is elementary for the client expertise: no matter if on its web page or the cellular application, acquiring a fantastic consumer experience is elementary for a strengthen in customer loyalty.

A excellent example of how Tok&Stok applied omnichannel as a way to strengthen their shopper company was as a result of the development of a return and exchange policy. Alongside with ACCT, Tok&Stok developed a plan that is beneficial for both enterprises and clientele.

When accessing the profile webpage, the client can consider a seem at preceding orders, buy status and, if necessary, how to return a solution. The customer then can select the buy or the item they want to return and quickly create a code, initiating the reverse logistics course of action. They can also pick to return or exchange in-retail outlet, increasing the omnichannel customized knowledge.

“This system translates into wonderful deliveries, a differentiated purchasing expertise for our shoppers, and benefits that establish this indisputably. We even now have a lot to do, but we proceed with the certainty that we are on the right path to becoming the finest electronic browsing practical experience for home furnishings and accessories.”

— Adriano Di Bella Tavollassi, Ecommerce and Digital Director at Tok&Stok

All of these initiatives show the environment of alternatives that is readily available by way of VTEX’s ecommerce SaaS platform. The functions pointed out previously mentioned were translations of the method that was collaboratively designed with three different groups: VTEX, ACCT and, of program, Tok&Stok. By growing ecommerce achieve and offering extra tailored ordeals for buyers, Tok&Stok witnessed electronic development and development of a additional engaged viewers.

Created by Gabriela Porto

Gabi is a curiosity-pushed journalist intrigued in telling excellent stories about the long term of ecommerce, technological innovation, innovation and anything connected to this universe.